General

AL Luxe

• What is included in my AL Luxe membership?
• What is AL Luxe?

Shipping

• What is Ana Luisa Protection?
• Which shipping methods do you offer, and how much do they cost?

Exchanges & Returns

• How long will it take to receive my refund?
• How do I make a return?
• What is your return and exchange policy?

Product Information & Care

• Do your products come with a warranty?
• How should I take care of my jewelry?

FAQ

• Device & Security Issue Troubleshooting Guide
• Software Help & Application Login Troubleshooting
• Access Request / Permissions Troubleshooting Guide
• Do you offer Overnight Shipping?
• Does Ref offer petite sizing?
• What should I do if my order is lost?