What is Ana Luisa Protection?

Ana Luisa Protection allows you to track your order with peace of mind. We know how important it is for your jewelry to arrive in perfect condition, so we offer package protection to keep your order safe during shipping and delivery. The cost of Ana Luisa Protection will depend on the total cost of your order, and is available with No-Rush Shipping (US orders only).

What does Ana Luisa Protection cover?

Ana Luisa Protection covers damage that occurs during the delivery process, orders lost in transit, and orders not received. If you have not received your order, please reach out to our team with your order number. We'll work with you to figure out the right solution!

Can I remove Ana Luisa Protection from my order?

All US orders placed through analuisa.com will have Ana Luisa Protection automatically added at checkout. If you do not wish to purchase Ana Luisa Protection, you can manually select a different shipping method before confirming your order.

If you would like to remove Ana Luisa Protection on your order after it has been placed, please reach out to our team. By deselecting shipping protection, Ana Luisa is not liable for lost or damaged items. Please note once your order has been assigned a tracking number, we cannot remove or refund Ana Luisa Protection.