How do I make a return?

US Customers

Orders shipped within the United States may be returned online and at both store locations. We cannot honor any promotions or discounts on exchanges in-store.

To submit your return online, follow these steps:

Visit our Returns and Exchanges page and select “US Customers.”
Enter your order number and the email address associated with your order.
Select the product from your order you wish to return, and the reason you'd like to return it.
Click the option labeled "Return for a different item" to continue with the return.
Choose how you would like to receive your refund. You will be given the option to receive store credit or a refund to your original payment method. All returns are subject to a handling fee, which will be reflected in the totals you see on this page. This fee will vary based on the return method you choose ($14.99 for Made to Order returns, $6.99 for a standard refund, $3.99 for store credit, and no fee for exchanges).
Review the return summary page to make sure everything looks correct. If you need to make changes, click the "Go Back" button. When you're ready, click the "Submit Return" button.
Once submitted, the page will refresh and include a link to download your unique shipping label. You will also receive this label with your return confirmation email. Use this label to box up your return and drop it off at the nearest USPS location.

You will have 30 days to send the returned product back to us. Once we receive your return, we'll process your return and send an email confirmation. Your return may take up to 10 business days to fully process. If you are returning a Made to Order product, please allow additional processing time for your return. We require all returns to use the provided shipping label. Failure to do so will result in a delay in processing your refund. Please note Ana Luisa reserves the right to block a refund when a return is not delivered to the correct business address.

Please note: If your order was purchased with AL Luxe credit, please reach out to our team directly so we can assist you with your return.

International Customers (outside the United States)

Orders shipped outside the United States must be returned through our international online portal. To submit your return online, follow these steps:

Visit our Returns and Exchanges page and select “International Customers.”
Enter your order number and the email address associated with your order.
Select the product from your order you wish to return, and the reason you'd like to return it. Click "Next" to proceed.
Review the cost of your return shipping label. To return the product to us, you will have to use the provided shipping label. The cost of this label will depend on where the order was originally sent. It will be confirmed before your return submission is complete and will be deducted from your total refund.
Check the disclaimer and click "Next" to submit your return.
Once submitted, the page will expand and include a link to download your unique shipping label. You will also receive this label with your return confirmation email. Use this label to box up your return and drop it off at the nearest DHL location.

Upon receiving the return, our team will issue your refund. Your return may take up to 10 business days to fully process. Ana Luisa is unable to refund any duties or taxes on the original order. We require all returns to use the provided shipping label. Failure to do so will result in a delay in processing your refund. Please note Ana Luisa reserves the right to block a refund when a return is not delivered to the correct business address.

Looking to submit a warranty claim? Check out this article for more details.