Device & Security Issue Troubleshooting Guide

Use this if your Mysten Labs laptop is failing a security check, having connectivity issues, running slowly, or not behaving as expected.

---

1. Restart Your Device

It sounds simple, but restarting clears:

• Failed security checks

• Stuck updates

• Hung processes

• VPN issues

Try this first.

---

2. Check for Required Updates

Mysten Labs devices must stay compliant with security policies.

• Install pending OS updates

• Install required security patches

• Restart after updates

If updates fail multiple times, note the error and proceed to step 6.

---

3. Verify VPN Connection

If you cannot access internal systems:

• Disconnect and reconnect to the VPN

• Try another network (hotspot, home WiFi, etc.)

• Ensure your VPN client is updated

---

4. Confirm You’re Passing Security Compliance

If your device fails a compliance or security check:

• Open the company-approved security app

• Verify you have real-time protection enabled

• Ensure storage encryption is active

• Check for any warnings highlighted in the app

---

5. Free Up Resources

If your device is running slowly:

• Close unused browser tabs

• Quit background apps

• Restart memory-heavy tools (Docker, VS Code, etc.)

---

6. If the Problem Persists

Submit an IT ticket with:

• Description of the issue

• Any error messages

• What you’ve already tried

• Whether the issue is blocking development work