Alicia Tonachio
- Total activity 18
- Last activity
- Member since
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Activity overview
Latest activity by Alicia Tonachio-
Alicia Tonachio created an article,
Do you offer Overnight Shipping?
Outside the U.S.We do not offer expedited international shipping. However, we ship all international orders via express service so you will receive your order within 3-8 business days, and sometime...
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Alicia Tonachio created an article,
Does Ref offer petite sizing?
Yes! A perfect fit is the most important part of buying clothes. Our Petites collection is specifically designed for Ref babes 5’3” and under. Ref’s petite clothes aren’t just shorter in length - a...
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Alicia Tonachio created an article,
What should I do if my order is lost?
Oh no! If your package has been lost in transit, please contact Customer Love right away.After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or...
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Alicia Tonachio created an article,
How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
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Alicia Tonachio created a post,
What is the community?
The Help Center community consists of posts and comments organized by topic. Posts might include tips, feature requests, or questions. Comments might include observations, clarifications, praise, o...
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Alicia Tonachio created a post,
How do I get around the community?
You can use search to find answers. You can also browse topics and posts using views and filters. See Getting around the community.
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Alicia Tonachio created a post,
Which topics should I add to my community?
That depends. If you support several products, you might add a topic for each product. If you have one big product, you might add a topic for each major feature area or task. If you have different ...
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Alicia Tonachio created a post,
Feature a post
Community Managers and moderators can get traction for certain posts by featuring them in a topic in your Help Center community. Learn more
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Alicia Tonachio created a post,
I'd like a way for users to submit feature requests
You can add a topic like this one in your community. End users can add feature requests and describe their use cases. Other users can comment on the requests and vote for them. Product managers can...
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Alicia Tonachio created an article,
Welcome to your Help Center!
You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...