Do your products come with a warranty?

Yes! Our 2-Year Warranty ensures your Ana Luisa online purchase (placed on analuisa.com or purchased at our store) is fully protected for two years from the original purchase date. Though we extensively test our products, our warranty may be applied against tarnishing, allergic reactions, water damage and breakage. We’re happy to help and want our customers to shop in total confidence!

Looking to submit a warranty claim? Check out this article for more details.

I got a custom bracelet/anklet/necklace at your store. Does the 2-Year Warranty apply?

Please note custom jewelry is not covered by our 2-Year Warranty. If your custom jewelry breaks or falls off within the first 60 days, we will reattach it free of charge. If you'd prefer to have your jewelry welded back on after 60 days, we can do so for a fee of $20 (plus tax). Simply book an appointment and bring your jewelry with you. Our team will reattach it in a flash!

I received a free gift with my purchase. Does the 2-Year Warranty apply to this product?

Any product received as a gift with purchase (through an in-store or online promotion) is not covered by our 2-Year Warranty. We appreciate your understanding.

I bought something at one of your sample sales. Is it covered by any warranty?

Any purchases made at our sample sales (hosted by Ana Luisa or through 260 Sample Sale) are not covered by our 2-Year Warranty.

Do you offer repairs?

At this time, Ana Luisa is not able to repair broken or damaged jewelry.